Terms of service

Last Updated: June 29, 2026 Operator: ECOLITE WELLBEING (HK) CO., LIMITED

OVERVIEW

This website is owned and operated by ECOLITE WELLBEING (HK) CO., LIMITED (“we”, “us”, or “our”). All browsing, purchasing, and site usage activities are governed by these Terms of Service. We make this website, along with all site tools, content, and shopping services, available to you conditional on your full acceptance of all terms, conditions, policies, and disclosures posted on this page.

By visiting our site or placing an order with us, you enter our “Service” and agree to be legally bound by these Terms of Service (the “Terms”), including all supplementary rules and policies referenced herein or linked throughout the site. These Terms apply to every site user, including visitors, resellers, shoppers, merchants, and anyone who submits user content.

Please read these Terms thoroughly before accessing any part of our website. Your use of the site confirms your agreement to abide by all rules below. If you cannot accept every provision of this agreement, you are prohibited from accessing our website or using any of our services. These Terms constitute a binding offer; your continued site use serves as unconditional acceptance with no additional exceptions or counterterms permitted.

Any new site features, tools, or shopping functions released in the future will also fall under these Terms. You may review the most current version of these Terms at any time on this page. We reserve the sole right to update, edit, or replace any portion of these Terms by posting revised language on the site. It is your responsibility to check this page periodically for changes. Your continued use of the website after updates are posted constitutes acceptance of all revised provisions.

Our online store is hosted on Shopify Inc., which provides the e-commerce infrastructure that powers our product sales and customer services.

SECTION 1 – ONLINE STORE ELIGIBILITY

You affirm that you are the age of majority in your state or territory of residence, or you are a legal adult and possess full authority to permit any minor dependents under your guardianship to use this website.

You may not use our products or services for any illegal or unauthorized activity, nor may you violate any local, state, federal, or international laws (including copyright and intellectual property statutes) while using our Service.

You agree not to upload, transmit, or distribute worms, viruses, ransomware, or any other destructive malicious code through our website.

Any material breach of these Terms will result in immediate permanent termination of your access to all site services.

SECTION 2 – GENERAL PROVISIONS

We reserve the right to deny service to any user at any time, for any lawful reason.

You acknowledge that non-payment-related content you submit may be transmitted unencrypted across public networks and may be reformatted to comply with technical standards of connected devices and internet providers. All credit card payment data is fully encrypted during all network transfers.

You may not reproduce, copy, distribute, resell, rent, or commercially exploit any portion of our Service, site functionality, or proprietary site materials without our explicit written approval.

Section headings are provided solely for readability and shall not limit, alter, or override the legal meaning of any clause within these Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF SITE CONTENT

We assume no liability for incomplete, inaccurate, or outdated information displayed on our website. All site content is for general reference only and should never be used as the sole basis for purchasing or financial decisions without cross-referencing official, up-to-date sources. You rely on all site materials at your own risk.

This site may contain historical archival information, which is not real-time and provided for reference only. We retain the right to modify site content at any time but have no obligation to actively update outdated listings or text. You are solely responsible for monitoring site and policy changes.

SECTION 4 – PRICING & SERVICE MODIFICATIONS

All product pricing listed on this site is subject to change without prior notice to customers.

We reserve the right to modify, temporarily suspend, or permanently discontinue any portion of our website or services at any time, with no advance notification required.

We shall not be held liable to you or any third party for losses stemming from price adjustments, service suspensions, or permanent service discontinuation.

SECTION 5 – PRODUCTS & AVAILABILITY

Select products are sold exclusively online with limited stock quantities. All return, exchange, and refund requests are governed entirely by our Returns, Refunds & Limited Warranty Policy.

We make every reasonable effort to accurately display product colors and imagery on our store pages. However, we cannot guarantee screen color rendering will perfectly match physical products, and minor color discrepancies do not qualify as product defects.

We reserve the discretionary right (but have no obligation) to restrict product sales to specific individuals, regions, or jurisdictions on a case-by-case basis. We may limit order quantities, revise product descriptions and pricing without advance notice, and discontinue any product line at any time. Any product offer is void where prohibited by applicable law.

We do not warrant that product quality, functionality, or performance will meet your personal expectations, nor do we guarantee all technical errors within the Service will be corrected.

SECTION 6 – BILLING & ACCOUNT INFORMATION ACCURACY

We reserve the right to cancel or refuse any customer order at our sole discretion. We may limit maximum purchase quantities per person, household, or order, including duplicate orders linked to the same account, credit card, billing address, or shipping address. If we adjust or cancel your order, we will attempt to notify you via the email, phone number, or address provided at checkout. We reserve the right to block orders placed by known resellers, distributors, and wholesale dealers.

You agree to submit current, complete, and accurate billing and account details for all store purchases. You will promptly update your account information, including email addresses, credit card numbers, and expiration dates, to ensure seamless transaction processing and customer communications.

Full after-sales rules are outlined in our Returns, Refunds & Limited Warranty Policy.

SECTION 7 – THIRD-PARTY TOOLS

Our website may integrate third-party tools over which we hold no oversight, control, or editorial input.

You acknowledge and agree that we provide access to these third-party tools on an “as is, as available” basis with no warranties, endorsements, or representations of any kind. We accept zero liability for any issues arising from your use of external third-party tools.

Your use of embedded third-party tools is voluntary and entirely at your own risk. You must independently review and agree to the third party’s own terms of service prior to use.

Any new site features or tools launched in the future will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Service may feature third-party content, goods, services, and external website hyperlinks.

All linked third-party websites operate independently and have no affiliation with our brand. We do not audit or verify the accuracy, legality, or safety of third-party content and assume no liability for third-party sites, products, or services.

All purchases and interactions completed on external third-party platforms are undertaken at your own risk. You must thoroughly review each third party’s policies before completing any transactions. All complaints or questions about third-party merchandise must be directed to that third party directly.

SECTION 9 – USER SUBMISSIONS, REVIEWS & FEEDBACK

Whether requested by us or voluntarily submitted by you (including ideas, suggestions, design plans, product reviews, photos, and written feedback), you grant us a perpetual, worldwide, royalty-free, non-exclusive license to edit, copy, publish, distribute, translate, and repurpose your content across all digital and physical mediums. We are under no obligation to keep your submissions confidential, provide monetary compensation, or respond individually to every submission.

We may (but are not required to) moderate, edit, or remove content we deem unlawful, harassing, threatening, defamatory, obscene, infringing, or otherwise objectionable.

You warrant that all content you post will not violate third-party copyright, trademark, privacy, personality, or proprietary rights. Submitted content may not contain abusive, illegal, pornographic material, or malicious code that disrupts site functionality. You may not use fake email addresses or impersonate other people when submitting content. You bear full sole responsibility for the accuracy and legality of all material you post, and we accept no liability for user-generated content.

SECTION 10 – PERSONAL DATA

All personal information you submit during checkout, account creation, or support communications is governed by our Privacy Policy. Please review our full Privacy Policy for complete data handling details.

SECTION 11 – SITE ERRORS, INACCURACIES & OMISSIONS

Our website may occasionally contain typographical errors, mispricing, inventory mistakes, or incomplete product information related to item descriptions, promotions, shipping fees, delivery timelines, and stock status. We reserve the right to correct all errors, update listings, or cancel affected orders without prior notice — even after you have completed checkout.

Except when legally mandated, we have no obligation to proactively update or clarify outdated site information. Any timestamp listed on a page does not confirm full site-wide updates have been completed.

SECTION 12 – PROHIBITED ACTIVITIES

In addition to other restrictions outlined within these Terms, you are forbidden from engaging in any of the following conduct while using our site: (a) Using the website for any illegal activity; (b) Soliciting others to participate in unlawful acts; (c) Violating any international, federal, state, or local statutes and ordinances; (d) Infringing our intellectual property rights or the intellectual property rights of any third party; (e) Harassing, abusing, insulting, defaming, or discriminating against others based on gender, sexual orientation, religion, race, ethnicity, age, national origin, or disability; (f) Submitting false, misleading, or fraudulent information; (g) Uploading or distributing viruses, malware, or code designed to disrupt the website, external websites, or general internet infrastructure; (h) Illegally collecting or tracking other users’ personal identifying information; (i) Sending spam, phishing messages, or scraping/crawling site data without written permission; (j) Engaging in obscene, lewd, or unethical conduct; (k) Circumventing or interfering with site security protocols, access restrictions, or anti-fraud measures.

We reserve the right to terminate your site access immediately for any violation of these prohibited uses.

SECTION 13 – WARRANTY DISCLAIMER & LIABILITY LIMITATION

We do not warrant that our Service will operate without interruption, on schedule, fully secure, or entirely error-free.

We make no guarantee that any data, calculations, or outcomes obtained through using our Service will be accurate or reliable.

We may suspend or fully discontinue the Service indefinitely at any time, with no liability owed to users.

You explicitly acknowledge that your use of the Service is undertaken entirely at your own risk. The website, all tools, and all physical products shipped to you are provided on an “as is, as available” basis, with no express or implied warranties — including implied warranties of merchantability, satisfactory quality, fitness for a specific purpose, durability, title, and non-infringement.

To the maximum extent permitted by applicable law, we, our directors, staff, affiliates, agents, contractors, and suppliers shall not be liable for bodily injury, property loss, customer claims, or any direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, lost revenue, lost savings, data loss, replacement costs) arising from your use of the website or purchased products, regardless of legal basis (contract, negligence, tort, strict liability). For jurisdictions that prohibit full exclusion of consequential damages, our total liability shall be capped at the maximum limit allowed by local law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ECOLITE WELLBEING (HK) CO., LIMITED, along with our affiliates, officers, employees, agents, and partners, from all third-party claims, demands, losses, damages, and associated reasonable attorney fees that arise from your breach of these Terms, violation of applicable laws, or infringement of any third party’s legal rights.

SECTION 15 – SEVERABILITY

If any single provision within these Terms is ruled unlawful, void, or unenforceable by a court, that clause shall be enforced to the fullest legal extent possible, and the unenforceable portion shall be severed from the rest of the document. This ruling will not invalidate or reduce the enforceability of all remaining Terms.

SECTION 16 – TERMINATION

All liabilities and obligations incurred by either party prior to termination remain fully enforceable after this agreement ends.

These Terms remain active until terminated by either you or us. You may terminate this agreement by ceasing all website usage and submitting a termination notice to our support team.

If we reasonably determine you have violated any clause within these Terms, we may terminate your account and site access immediately without advance notice. You will remain responsible for all outstanding balances accrued up to the termination date.

SECTION 17 – ENTIRE AGREEMENT

Our failure to enforce any right or provision within these Terms does not constitute a permanent waiver of that right or clause.

These Terms, together with all official policies published on our website (Privacy Policy, Shipping Policy, Returns Policy), constitute the complete binding agreement between you and us, superseding all prior oral or written conversations, contracts, or proposals related to your site usage.

Any ambiguity in interpreting these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and all supplementary service agreements between us shall be governed by and interpreted under the laws of the Hong Kong Special Administrative Region of China.

SECTION 19 – AMENDMENTS

You may review the latest version of these Terms at any time on this page. We reserve the right to update, edit, or replace any section of these Terms by posting revised text to the website. It is your personal responsibility to regularly check this page for updates. Your continued use of the website after revisions are posted confirms your acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

If you have questions, concerns, or requests regarding these Terms of Service, please reach out via the contact details below: Legal Entity: ECOLITE WELLBEING (HK) CO., LIMITED Support Email: support@bixdo.com Phone: +86 189 2863 5897 Registered Address: FLAT/RM 2401, 24/F, FU FAI COMMERCIAL CENTRE, HILLER STREET, SHEUNG WAN, HONG KONG