Shipping policy

We will provide domestic and international shipping services for customers through our partnering logistics companies.

We will process orders and arrange for shipping within 3 business days of receiving an order.

Please note that during promotional periods, order volumes may increase significantly. As a result, there may be slight delays in processing and shipping orders. We appreciate your understanding and patience as we work to fulfill your order as quickly as possible.

We will offer standard shipping services and express shipping services. Standard shipping services typically take 5-7 business days to deliver for a flat rate of $6.5 USD/$9 CAD/£5.4 GBP Please note that these times are estimates only and actual shipping times may vary depending on the customer's location and logistics company requirements.

Standard shipping services typically take 5–7 business days to deliver at the following flat rates:

  • $5.00 for orders $10.00–$49.99
  • $8.00 for orders $50.00–$109.99
  • $13.00 for orders $110.00–$199.99
  • $20.00 for orders $200.00–$299.99

Please note that these times are estimates only and actual shipping times may vary depending on the customer's location and logistics company requirements.

Free standard shipping on purchases of $300.00 or more.

We will provide a tracking number for each order so that customers can track their shipment at any time.

We will make every effort to ensure that orders are delivered on time, but we will not be responsible for delays caused by events beyond our control, such as severe weather or transportation disruptions, or incorrect or incomplete address information provided by the customer.

We will notify customers of the expected delivery time and shipping date before the shipment is sent out.

We will do our best to accommodate special shipping requests from customers, such as gift wrapping or specific delivery times, but additional fees may apply. Please contact us in advance if you have any special requests.

For international shipping, customers are responsible for any applicable taxes and customs fees. Please note that the specific fees will vary depending on the customer's location and the value of the items.

If customers have any questions or issues with the shipping service, they should contact our customer service team promptly support@bixdo.com.cn , with your name and order number, and we will reply within 24 hours. We will do our best to resolve the issue and ensure customer satisfaction.