Shipping policy

Last updated: June 29, 2026. We use reliable third-party logistics providers for domestic and international shipping. All orders will be processed within 3 business days after successful order placement and handed over to the logistics provider for transportation.

During major promotional events, holiday promotions, and peak shopping periods, order volumes may surge, which may cause slight delays in processing and delivery. Our logistics team will prioritize all orders to deliver items to you as quickly as possible. Thank you for your patience.

We offer two shipping methods: standard shipping and expedited shipping. Once a package leaves our warehouse, standard shipping takes 5 to 7 business days in transit. For orders totaling $39 or more, we offer free standard shipping. For orders totaling less than $39, we charge a flat standard shipping fee at checkout. All delivery times are estimates; actual delivery times may vary due to logistics company arrangements, regional differences, and various unforeseen factors.

Once your order is shipped, the system will send you a unique tracking number. This way, you can check the status of your package at any time.

We will take all reasonable measures to ensure on-time delivery, but we are not responsible for delivery delays caused by factors beyond our control. These factors include severe weather, operational issues of the shipping company, delays during transit, and incomplete, inaccurate, or misspelled addresses provided by customers.

Before the package is dispatched from our warehouse, you will receive an automated email containing the estimated shipping date and delivery time frame.

We will try our best to accommodate reasonable customized delivery requests, such as gift wrapping or specific delivery times. However, additional fees may be charged for these special requests. Please contact our customer service team before placing an order to confirm the availability of these services and related fees.

For all international shipments, buyers are solely responsible for all import duties, taxes, customs clearance fees, and other government-mandated fees imposed by the customs authorities of the destination country. These fees vary depending on the country of shipment and the total value of the order.

If you have any questions or concerns about shipping, delivery delays, or lost packages, please contact our customer support team immediately at support@bixdo.com. Please include your full name and order number in your email. We will respond to all delivery inquiries within 24 hours and strive to resolve your issue to your satisfaction.

Contact information:
Email: support@bixdo.com

中文

最新更新时间：2026 年 6 月 29 日。我们通过可靠的第三方物流服务商来处理国内及国际运输事宜。所有订单在成功下单后的 3 个工作日内都会被处理完毕，并交由物流服务商负责运输。
在大型促销活动、节假日促销期间以及购物高峰期，订单量可能会激增，从而导致处理和配送环节出现轻微的延迟。我们的物流团队会优先处理所有订单，以尽快将商品送达您手中。感谢您的耐心等待。
我们提供两种配送方式：普通配送和加急配送。一旦包裹离开我们的仓库，普通配送需要 5 到 7 个工作日的运输时间。对于订单总额达到 39 美元或以上的订单，我们提供免费的普通配送服务。对于订单总额低于 39 美元的订单，我们会在结账时收取固定的普通配送费用。所有的配送时间均为预估时间；实际配送时间可能因物流公司的安排、地区差异以及各种不可预见的因素而有所变动。
一旦您的订单被发货，系统会向您发送一个唯一的追踪号码。这样，您就可以随时查看包裹的运输状况了。
我们会采取一切合理的措施来确保按时交货，但对于那些因我们无法控制的因素而导致的交货延迟，我们概不负责。这些因素包括恶劣天气、运输公司的运营问题、运输过程中的延误，以及客户提供的地址不完整、不准确或拼写有误等情况。
在包裹从我们的仓库发出之前，您会收到一封自动发送的电子邮件，其中包含预计的发货日期和送货时间范围。
我们会尽力满足那些合理的定制配送要求，比如礼品包装或特定的配送时间。不过，对于这些特殊要求，可能会收取额外的费用。请在下单前联系我们的客服团队，以确认这些服务的可用性及相关费用。
对于所有国际货运，买家需独自承担目的国海关部门所征收的所有进口关税、各种税费、清关费用以及其它政府规定的各项费用。这些费用会因发货国和订单的总价值而有所差异。
如果您对配送、运输延误或包裹丢失等问题有任何疑问或担忧，请立即通过 support@bixdo.com 联系我们的客户支持团队。请在邮件中注明您的全名和订单编号。我们会在 24 小时内回复所有关于配送的咨询，并竭力解决您的问题，以令您满意。

联系信息：
电子邮件：support@bixdo.com